Frequently Asked Questions

We dispatch most orders within 1–3 business days. Delivery times within New Zealand typically range from 2–5 business days depending on your location.

No — we only deliver within New Zealand.

We offer free standard NZ shipping on orders over $80 for local Christchurch areas. For other orders, a flat rate of $8 applies.

You have 14 days from delivery to return an item, whether it's faulty or simply not for you. You arrange and pay for the return postage, and there's no restocking fee. If the item is faulty we reimburse your reasonable postage costs, so you're not out of pocket. Change-of-mind returns are refunded rather than swapped; if an item is faulty you can ask for a replacement where the Consumer Guarantees Act gives you that choice. We process returns within 2 business days of the parcel reaching us. Custom or personalised orders are exempt unless faulty, and your Consumer Guarantees Act rights for faulty goods are not limited to 14 days.

Our candles are made with natural wax blends and cotton wicks. As with any open flame, never leave candles unattended and keep them out of reach of children and pets. For specific allergy concerns, check the product's scent notes or reach out prior to ordering.

Yes — we welcome wholesale and custom projects for retailers and events. Contact us via the Contact page with details and we'll reply with lead times and pricing.

Yes — add a handwritten note at checkout and we'll include it with the packaging. We can also gift wrap selected items on request.

We accept major credit/debit cards and supported digital wallets at checkout. All payments are processed securely through our payment provider.