Store Policies

Terms of Service

These terms apply to your use of kandlecorner.nz and to every order you place with Kandle Corner ("we", "us", "our"). By placing an order you confirm that you accept these terms. If you do not accept them, please do not order from us.

Orders and acceptance

An order placed through this site is an offer to buy. A contract is formed only when we send you an order confirmation email. Until then we may decline or cancel your order — for example if an item is out of stock, if we cannot verify your payment, or if a price or product description was listed in error. If we cancel a confirmed order, we refund you in full.

Prices and payment

• ✦All prices are shown in New Zealand dollars (NZD) and include GST where GST applies.
• ✦Shipping is calculated at checkout before you pay, and is shown separately from the product total.
• ✦We may change prices at any time, but a change never affects an order we have already confirmed.
• ✦Payments are processed by Stripe. You can pay by credit or debit card, or use Google Pay or Apple Pay when available for your device and browser. We never see or store your full card number.
• ✦By paying, you confirm you are authorised to use the payment method you provide.

Hand-poured products

Every candle is poured, trimmed, and finished by hand in small batches. Minor variation in colour, surface texture, and scent strength between batches is a normal characteristic of handmade goods rather than a fault. Product photographs are accurate representations, but screen colours vary between devices.

Candle safety

Our candles are an open flame and must be used with care. Never leave a burning candle unattended. Keep candles away from children, pets, draughts, and anything flammable. Burn on a level, heat-resistant surface, trim the wick to about 5 mm before each use, and burn for no more than four hours at a time. We are not responsible for damage or injury caused by use that does not follow these instructions or the instructions supplied with the product.

Your rights and our liability

• ✦Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other law that cannot be excluded.
• ✦Where the law allows us to limit our liability, our total liability for any claim relating to a product is limited to the price you paid for that product.
• ✦We are not liable for indirect or consequential loss, including loss of profit or business interruption, to the extent the law permits that exclusion.
• ✦If you acquire products from us for business purposes, the Consumer Guarantees Act does not apply and both parties agree to contract out of it, on the basis that it is fair and reasonable to do so. Wholesale orders are governed by our separate wholesale terms.

Intellectual property

The content of this site — including product photography, copy, designs, and the Kandle Corner name and logo — belongs to us and is protected by copyright and trade mark law. You may not reproduce it for commercial purposes without our written permission.

Changes and governing law

We may update these terms from time to time. The version published on this page when you place an order is the version that applies to that order. These terms are governed by New Zealand law, and the New Zealand courts have non-exclusive jurisdiction over any dispute.

Shipping & Delivery

• ✦We deliver within New Zealand only. We do not currently ship internationally.
• ✦Most orders are dispatched within 1–3 business days. Delivery usually takes a further 2–5 business days depending on your location.
• ✦Shipping is a flat NZD $8. Delivery is free on orders over NZD $80 to eligible Christchurch postcodes.
• ✦Free pickup is available in Christchurch — choose pickup at checkout and we will contact you when your order is ready.

Delivery timeframes are estimates, not guarantees, and can be affected by courier delays, public holidays, and peak periods. Risk in the goods passes to you once they are delivered to the address you supplied. Please check your delivery address carefully — we cannot recover parcels sent to an incorrect address, and a re-delivery may incur a further shipping charge.

If your parcel has not arrived within 10 business days of dispatch, contact us at kandlecorner.nz@gmail.com with your order number and we will trace it with the courier.

Returns, Refunds & Consumer Guarantees

Our returns policy at a glance

• ✦You have 14 days from delivery to start a return.
• ✦We accept returns on both faulty and non-faulty items — you do not need a reason.
• ✦You arrange and pay for the return postage. We do not supply a prepaid label.
• ✦Send it back by mail, or leave it at any courier drop-off point.
• ✦There is no restocking fee and no handling charge.
• ✦We process returns within 2 business days of the parcel reaching us.
• ✦Change-of-mind returns are refunded rather than swapped. Faulty items can be replaced where the Consumer Guarantees Act gives you that choice.
• ✦If an item is faulty, we reimburse your reasonable return postage — you are not left out of pocket.
• ✦Every product we sell is new. We do not sell used, refurbished, or second-hand goods.

How to return something

• ✦Email us at kandlecorner.nz@gmail.com within 14 days of delivery with your order number, and tell us which items you are returning.
• ✦Wait for our reply before sending anything back — we will confirm the return address and, for faulty items, how your postage will be reimbursed.
• ✦Repack the items in their original packaging, then post the parcel or leave it at any courier drop-off point. Use a tracked service; until the parcel reaches us it remains your responsibility.
• ✦Once it arrives we inspect and process it within 2 business days, then refund you.

If something is wrong with your order

Under the Consumer Guarantees Act 1993, goods we sell you must be of acceptable quality, fit for their normal purpose, and match their description. If a product arrives faulty, damaged in transit, or is not what you ordered, you are entitled to a remedy. Those rights last a reasonable time and are not cut off by the 14-day window above — that window applies to our voluntary returns programme, not to your legal rights.

• ✦Email us with your order number and photographs of the issue as soon as you notice it.
• ✦Where the failure can be fixed, we will repair or replace the item, or refund you, within a reasonable time.
• ✦Where the failure is substantial, you may choose between rejecting the goods for a refund or a replacement, or keeping them and claiming compensation for the drop in value.
• ✦You are not out of pocket for returning a faulty item. Send it back using a tracked service and we reimburse your reasonable postage costs along with your refund.

Exchanges

Where an item is faulty and the Consumer Guarantees Act gives you the choice of remedy, you can ask for a replacement instead of a refund and we will supply one of the same type and similar value. If we cannot supply a replacement — our runs are small and a design may have sold out — we refund you in full instead.

For change-of-mind returns we issue a refund rather than swapping the item, so you are free to reorder whatever you prefer once the refund is processed.

If you simply change your mind

Return the item within 14 days, unused, unburnt, and in its original packaging and condition. You arrange and pay for the return postage, and we recommend a tracked service. We refund the price you paid for the returned items in full, with no restocking fee. The original shipping charge on your order is not refunded.

What we cannot accept

• ✦Custom, personalised, or made-to-order items, unless they are faulty or not as described.
• ✦Candles that have been burnt or wax melts that have been used, unless they are faulty.
• ✦Items returned outside the timeframe above, unless you are exercising your rights under the Consumer Guarantees Act.

Refunds and cancellations

Refunds are issued to your original payment method once the return is processed, and usually appear within 5–10 business days depending on your bank. You can cancel an order at no cost any time before it is dispatched — email us and we will refund you in full.

If we cannot resolve a problem together, you can contact Consumer Protection (consumerprotection.govt.nz) or apply to the Disputes Tribunal.

Privacy Policy

We handle personal information in accordance with the Privacy Act 2020 and its information privacy principles. Kandle Corner is the agency responsible for the information collected through this site.

What we collect

• ✦Your name, email address, phone number, and delivery or pickup address.
• ✦Order details, including items purchased, gift messages, and order history.
• ✦Correspondence you send us, such as enquiries and wholesale requests.
• ✦Technical information collected automatically, such as IP address, device and browser type, and the pages you visit.

We do not collect or store your card details. Card information is entered directly into Stripe's secure checkout and is held by Stripe, not by us.

Why we collect it

• ✦To process, package, and deliver your order, and to send you order confirmations and delivery updates.
• ✦To answer your questions and provide customer support.
• ✦To meet our legal obligations, including keeping business records for seven years as required by tax law.
• ✦To understand how the store is used so we can improve it.
• ✦To send you marketing emails, but only if you have opted in. Every marketing email includes an unsubscribe link.

Providing this information is voluntary, but without it we cannot process or deliver your order.

Who we share it with

We do not sell your personal information. We share only what is necessary with the service providers who help us run the store:

• ✦Stripe — payment processing and fraud prevention.
• ✦Resend — sending order confirmation and customer service emails.
• ✦Vercel — website hosting and delivery.
• ✦Google Analytics — anonymised traffic and usage statistics.
• ✦Our courier partners — the delivery details needed to get your parcel to you.

Some of these providers store information on servers outside New Zealand. Before disclosing information overseas we take reasonable steps to satisfy ourselves that the recipient protects it with safeguards comparable to those in the Privacy Act 2020. We may also disclose information where the law requires it.

Cookies and analytics

This site uses cookies and similar technologies to keep your cart working, remember your preferences, and measure traffic through Google Analytics. You can block or delete cookies in your browser settings, but parts of the store — including the cart and checkout — may stop working correctly if you do.

Storage, security, and retention

We take reasonable steps to protect personal information from loss, misuse, and unauthorised access, including encrypted connections and access controls. We keep order records for seven years to meet tax and accounting requirements, and delete or anonymise other information once we no longer need it.

Your rights

You have the right to ask what personal information we hold about you and to ask us to correct it. Email kandlecorner.nz@gmail.com and we will respond within 20 working days. If you are not satisfied with how we have handled your information or your request, you can complain to the Office of the Privacy Commissioner at privacy.org.nz or on 0800 803 909.

Contact Us

• ✦Email: kandlecorner.nz@gmail.com
• ✦Phone: +64 27 428 1353
• ✦Address: 31 Dufek Crescent, Wigram 8042, Christchurch, New Zealand

We aim to reply to every enquiry within two business days.